Having insurance is one of the smartest decisions you can make for you and your family. It's the safety net that holds everything together when life takes an unexpected turn. Keeping up with your premium should be the easiest part, but for many South Africans, making regular timely payments has been a persistent barrier.

The challenge isn't willingness to pay. It's access. Limited payment options, rigid banking requirements and a system that hasn't always kept up with how people actually manage their money, means that premiums lapse, cover falls away and families lose the protection they have  invested in.

That’s why Pay@ and Hollard’s partnership is focused on making insurance payment options simple, trusted and flexible – to help make insurance cover more accessible to everyone.

Pay your premium, your way

Pay@’s multi-channel payment ecosystem gives you the freedom to pay your Hollard premiums in whichever way works for you. That includes:

• In store at major retail partners like Ackermans, Pick n Pay, Boxer, SPAR, PEP and more
• Through banking apps from Capitec Bank, FNB and Tyme Bank
• Via mobile wallets
• Online via the  pay.io. platform

With Hollard and Pay@, staying protected doesn't depend on where you live, which bank you use, or whether you prefer cash or card. Pay your premiums anytime, anywhere, and keep your family covered with confidence.

One integration, multiple benefits

By combining Hollard's insurance expertise with Pay@'s payment infrastructure, the partnership delivers value for clients on several fronts. Policyholders can manage their payments more conveniently, which means fewer missed premiums and stronger retention. From an innovation perspective, Pay@'s single integration system allows Hollard to plug into multiple payment networks without building separate infrastructure. And with cash and digital options available side by side, more South Africans can stay covered, including those who've traditionally been excluded from conventional payment channels.

A partnership that keeps growing

What started as a practical payments integration has evolved into a broader partnership. Over the span of 2 years, Pay@ has expanded the channels available to Hollard's customers, extended premium payment options to millions of South Africans, and built an infrastructure that supports both Hollard's growth and their commitment to reaching underserved communities.

It's a working example of what happens when a payments solutions provider and an insurer share the same goal: making financial services accessible to everyone, not just those with a bank account and a stable internet connection.